FAQ

Our HQ is based in Thailand. 

Yes, we only sell 100% authentic products. We buy all of our Tarot & Oracle decks directly from the creator and/or publisher. We do not support fake products.

Not at the moment.

The majority of our decks are shipped from Thailand because our main customer base is in Thailand and nearby countries. But for some Made in Thailand decks, we may ship from the US depending where you are ordering from so we can give you the best shipping rates.

We try to ship out within 1-3 business days (Monday - Friday), except for holidays.

We ship worldwide! If you don't see your country listed during checkout, please contact us and we will add the rates for your country. But please be aware of high international shipping charges and delays due to the pandemic.

- For most domestic orders within Thailand, we provide free EMS shipping via Thailand Post, but we can use other couriers upon request.

- For international orders that are shipped from our warehouse in Thailand, we ship via Thailand Post because we find that they are the most cost-efficient. Through the Thailand Post, we offer: Courier Post (DHL), International Airmail Tracked (cheaper with tracking, 10-15 business days) or EMS (faster with tracking but more expensive, 3-5 business days.) And for some countries, we offer SAL/Air Small Packet (non-tracked, cheaper, 30-45 business days.) Please see our shipping page for more information.

- For orders that are shipped from our warehouse in the US, we ship via United States Postal Service. Shipping options that we offer are: First-Class Mail, Priority Mail, Priority Mail Express.

We will try to restock our shop as often as possible unless the item is a limited edition or is out of print then we cannot guarantee that we will get any more.

Of course, please contact us with details of the product and we'll try our best to get them for you.

Please get in touch with the details of your deck and information about your wholesale prices.

At the moment, we don't accept pre-orders or advance payments for pre-orders since most of our decks are imported, we usually don't know the actual price until they arrive in our shop. Therefore, it makes pricing the item difficult and we won't list the price until we are certain of the actual cost.

Yes, but for certain decks only. Please get in touch with your inquiries.

Have other questions? Please e-mail us at thehermitshopth@gmail.com